Refund policy
RETURNS POLICY
Regular price/non-sale purchases:
We are more than happy to accept returns and exchanges on regular priced/non-sale items. You have 30 days from receipt of your order to return any items as long as they are returned in their original condition, unworn, unsoiled, with all original tags attached. We unfortunately cannot accept the return of any item which has been worn or altered.
We promise to process your returned items as quickly as possible! If you ordered by credit card, we’ll credit your account the entire merchandise amount within 14 business days after receiving the returned merchandise. This will show on your next statement, depending on the issuing bank and/or billing cycle.
To return merchandise, please follow the steps below.
- Please request a Returns Authorization Number by emailing us at customerservice@publicartapparel.com, or use the email form on the CONTACT US page. PLEASE STATE IN THE EMAIL THE REASON FOR THE RETURN. We will issue the return shipping label with the Returns Authorization Number in an email.
- When returning merchandise, please enclose (1) a copy of the purchase receipt, and (2) emailed Returns Authorization Number with your order. Otherwise we won’t know whose card to credit, which would be quite the dilemma!
Sale/discounted purchases:
All sales are FINAL on purchases of merchandise marked sale/discount.
EXCHANGE POLICY
For exchanges we ask that you place a new order for any new items you require and return back to us any unwanted items as specified above. Please note that it is your responsibility to return the goods in original condition as outlined in above Returns Policy. After 1 exchange all sales are final. We cannot take responsibility for any missing or lost items being returned back to our warehouse.
GOODS SHOULD BE RETURNED TO THE FOLLOWING ADDRESS:
Public Art Apparel, LLC.
C/O Just Threads Returns
3416 20th Ave. S
Seattle, WA 98144